The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Oasis
“The spa was a true sanctuary, featuring a tranquil ambiance and exceptional massage treatments.” view full review
Spotless Room
“The room was spotless and well-maintained, providing a comfortable and inviting atmosphere.” view full review
Excellent Shower
“The shower pressure was fantastic, delivering a refreshing experience every time.” view full review
Cozy Living Space
“The living area was cozy and stylish, making it a perfect spot to unwind after a long day.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Sports & Fitness
Fitness centre
Sports trainer
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Shops/Commercial services
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Children's play area
Kids club
Spa & Leisure
Entertainment
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
Al Ersal Street,
Ramallah,
Palestinian Territory,
West Bank
Map view
Al Ersal Street,
Ramallah,
Palestinian Territory,
West Bank
City landmarks
Ramallah، The old city of Ramallah، Ramallah
Dar Zahran Heritage Building
2.2
km
Museum
Yasser Arafat Museum
1.2
km
Arafat's Tomb
1.2
km
Museum
Mahmoud Darwish Museum
3.3
km
Mukataa
1.2
km
al-Manara Square lion statues
2.5
km
Arafat Mausoleum
650 m
Yasser Arafat
650 m
Birzeit
The Palestinian Museum
2.2
km
Mall
Sbitany Home
930 m
Ramallah Mall
950 m
Plaza Mall
950 m
Yasser Arafat Square
2.5
km
Hamza Mosque
1.0
km
Jamal Abdel Nasser Mosque
1.4
km
Gallery
al mahata gallery
1.1
km
Al Bireh Municipality
2.3
km
Al Kasaba Theatre & Cinematheque
2.5
km
Museum
Science Studio استوديو العلوم
1.6
km
Al Kawthar Mosque
1.6
km
Palestine Tower Cinema
1.6
km
techni lock معرض
1.6
km
22 Al-Jihad Street A.M. Qattan Foundation
Science Studio
1.7
km
Alesra' Mosque
1.7
km
Home
1.7
km
AL Maa
Een Mesbah Mosque
2.2
km
Nearby
Museum
Science Studio استوديو العلوم
530 m
Restaurants
SnowBar Garden
470 m
Ein Sama'an Near YWCA
Reviews and Ratings
Feedback from previous guests about their experience.
54%
liked the hotel and would stay again
friendly staff
helpful service
unclean rooms
disappointing cleanliness
5.4/10
Guest rating
Rooms
5.0
Location
5.9
Service
7.0
Dining
5.0
Guest reviews
5.4/10
based on 15 reviews
5.1
5.1/10 based on 55 reviews
George
United States,
June
2024
5.2/10
I had a mixed experience at this hotel. The rooms, especially those facing the east side, were below expectations due to the noise from indoor room equipment and tied drain pipes. On the positive side, the staff was very helpful and friendly throughout my stay.
Rooms
5.0
The rooms, especially those facing east, were disappointing with noise issues.
Service
9.0
The service from arrival to check-out was exceptional with very helpful and friendly staff.
Location
5.0
The location was not the best, with some issues in the surrounding area.
Dining
5.0
The dining experience was poor, with limited options and subpar quality.
Facilities
5.0
The facilities were basic and did not stand out.
Charles
United Kingdom,
June
2024
5.8/10
I stayed at the hotel and had a mixed experience. The rooms facing the east side, particularly on floors 15 through 21, were not up to par cleanliness-wise. However, the service throughout my stay was very helpful and friendly, making up for some of the room issues.
Rooms
5.0
Unfortunately, the rooms on the east side of floors 15 through 21 were not clean, possibly due to low traffic and lack of attention from the housekeeping team.
Service
8.0
From the moment I arrived until check out, the service was very helpful and the staff were friendly, which improved my overall experience.
Location
6.0
While the east side rooms were disappointing, the location of the hotel was decent, offering convenience despite being in a high rise building.
Dining
6.0
The dining experience was satisfactory during breakfast, but nothing exceptional. The hotel could improve the dining options to enhance the overall stay.
Facilities
5.0
The facilities were average, without any standout features to compensate for the room cleanliness issues.
friendly staff
unclean rooms
Allan
United Kingdom,
May
2024
5.0/10
I was quite disappointed with my stay at this hotel. The rooms are not clean, especially those on the east side of floors 15 through 21. The condensate drain pipes being tied into the main sewer lines is a cleanliness concern. However, the service was a mix of disrespectful and friendly. The location is average, and the dining experience was terrible during breakfast. The facilities are lacking despite some positives.
Rooms
5.0
The rooms are not clean and need better upkeep.
Service
5.0
The service was a mix of disrespectful and friendly.
Location
5.0
The location is average.
Dining
5.0
The dining experience was terrible during breakfast.
Facilities
5.0
Facilities need improvement.
Friendly staff
Poor cleanliness
Charlie
United Kingdom,
April
2024
5.0/10
I had a mixed experience at this hotel. While the service was disrespectful and awful, there were some redeeming qualities like the helpful and friendly staff. The location was not bad, but could use improvements. The dining options were poor. Overall, it was an average stay with some notable drawbacks.
Rooms
5.0
The rooms on the east side of floors 15 through 21 were not clean, likely due to low traffic and occupancy.
Service
7.0
The staff were nice and helpful from arriving until check out.
Location
5.0
The location is okay, but there is room for improvement in client service.
Dining
5.0
The dining experience was poor with limited options.
Facilities
5.0
The facilities were subpar compared to expectations.
friendly staff
poor dining
John
United Kingdom,
March
2024
8.0/10
I stayed on the 14th floor, which connects to the 15th through 23rd floors, and it was a great stay overall. The rooms on the east side of floors 15 through 21 can have some issues due to the condensate drain pipes being connected to the main sewer lines, so make sure to avoid those rooms. The hotel offers a mix of pros and cons, but my experience was enjoyable.
Rooms
8.0
My room on the 14th floor was clean and comfortable, providing a good night's rest.
Service
9.0
The service was very helpful and friendly, from the moment I arrived until check out.
Location
8.0
The location was really good, offering easy access to nearby attractions.
Dining
7.0
I enjoyed a seriously yummy Pork Belly dish at the restaurant, but overall, the dining experience could be improved.
Facilities
8.0
The hotel facilities were convenient and well-maintained, adding to a pleasant stay.
Stephen
United Kingdom,
March
2024
5.6/10
The hotel offers clean and comfortable rooms, but there are issues with room cleanliness due to low traffic. The service is friendly overall, but some aspects are lacking. The location is decent, but not outstanding. The dining experience is not up to par.
Rooms
7.0
The rooms facing the east side are clean and comfortable, but some rooms are not well-maintained due to low traffic and occupancy.
Service
6.0
The service from arrival to check-out was generally friendly, but some areas were not efficient.
Location
5.0
The location is ok, not bad overall, but nothing exceptional to highlight.
Dining
5.0
The dining experience during breakfast was below expectations, with limited options.
Facilities
6.0
The facilities provided are basic and in line with expectations.
Clement
United Kingdom,
February
2024
5.6/10
The hotel was a mixed experience. The rooms were not clean, especially on the east side of floors 15 through 21, where the indoor room equipment seemed to impact cleanliness negatively. On the bright side, the service was very helpful and friendly from arrival until checkout. The location, although not bad, did not meet high expectations. Dining was a disappointing aspect, particularly during breakfast. Despite these drawbacks, the facilities were up to standard.
Rooms
5.0
The rooms were not clean, especially on the east side of floors 15 through 21.
Service
8.0
The service was very helpful and friendly from arrival until checkout.
Location
6.0
The location is not bad, falling short of being exceptional.
Dining
5.0
The dining experience was disappointing, especially during breakfast.
Facilities
7.0
The facilities met the expected standard.
Sheila
United Kingdom,
December
2023
5.2/10
The hotel offers a great location and nice service but falls short on room cleanliness due to low occupancy. The rooms facing the east side are not well-maintained. The dining experience is unsatisfactory, and the location, although not bad, lacks proper air conditioning.
Rooms
5.0
Rooms facing the east side, especially those on the higher floors, are not clean due to low traffic and occupancy.
Service
7.0
The service was nice and helpful during my stay.
Location
6.0
The location is not bad, but the area lacks proper air conditioning.
Dining
5.0
The dining experience was terrible, with very poor options available.
Facilities
5.0
The facilities are average and could be improved.
Peter
United Kingdom,
November
2023
5.6/10
I had a mixed experience at this hotel. While the rooms facing the east side on floors 15 through 21 are not recommended due to their poor condition, the staff was kind and helpful. The location was decent, and the dining options were below expectations. However, the facilities offered were satisfactory overall.
Rooms
5.0
I had to be relocated from a room facing the east side to a different one due to poor conditions.
Service
8.0
The staff was so kind and helpful.
Location
6.0
The location was not bad and provided an ok setting for my stay.
Dining
5.0
The dining experience, especially at breakfast, fell short of expectations.
Facilities
7.0
The hotel had basic facilities that were reasonably satisfactory.
Alex
United Kingdom,
November
2023
5.0/10
If you stay at this hotel, avoid rooms on the east side of floors 15 through 21 as they are not clean and affected by noise from equipment. While the service was friendly, the dining options were poor. The location is decent, but the facilities could be better.
Rooms
5.0
Rooms are not clean and affected by noise from equipment on higher floors.
Service
7.0
The service was friendly.
Location
5.0
The location is not bad, but could be improved.
Dining
5.0
Dining options were poor.
Facilities
5.0
Facilities could be better.
John
United States,
October
2023
5.6/10
I found the hotel to have some highs and lows. The rooms on the east side of floors 15-21 were definitely a miss, but the service was surprisingly friendly and helpful. The location was not bad, but some aspects could be improved. The dining experience left much to be desired, and the facilities were average.
Rooms
5.0
The rooms on the east side of floors 15-21 were the worst, but my room on the 14th floor was decent.
Service
8.0
The service, from arriving until check out, was friendly and helpful.
Location
6.0
The location was okay, not bad but could use some improvements.
Dining
5.0
The breakfast was poor, which was disappointing.
Facilities
6.0
Overall, the facilities were average.
Mike
United States,
October
2023
5.2/10
My stay at the hotel was a mix of clean and comfortable rooms paired with friendly staff, but some areas left me wishing for more. The location was convenient, although the dining experience fell short. Overall, a decent option considering the price.
Rooms
8.0
The rooms on the 14th floor were clean and comfortable per the manufacturer's instructions.
Service
5.0
The staff was somewhat unhelpful and didn't maintain the rooms well.
Location
6.0
The location is not bad, but it lacks proper air conditioning in a hot area.
Dining
5.0
The dining experience was terrible, and the seasonal vegetables were a letdown.
Facilities
5.0
The facilities were subpar, likely due to low traffic and occupancy.
Hugh
United States,
September
2023
7.6/10
The hotel is centrally located in the city, which is a major plus. The rooms, especially those facing the east side, could use more attention in terms of cleanliness due to lower traffic. The service was quite helpful and friendly, adding a positive aspect to the stay. The dining experience, particularly the Mediterranean dishes, stands out as the highlight. However, the breakfast service during my visit was far from satisfactory.
Rooms
7.0
Some rooms, particularly those facing the east side, lacked proper cleanliness due to low traffic.
Service
9.0
The service was very helpful and friendly throughout my stay.
Location
8.0
Being in the center of the city is a major advantage for exploring around easily.
Dining
6.0
While the Mediterranean dishes were delightful, the breakfast service was not up to par during my stay.
Facilities
8.0
The hotel offers adequate facilities to ensure a comfortable stay.
central location
room cleanliness
James
United Kingdom,
July
2023
5.0/10
I absolutely loved the hotel's fantastic location and proximity to great restaurants. However, the rooms on the east side of floors 15 through 21, especially those facing east, were disappointing in terms of cleanliness and quality. The service was a letdown from arrival to check-out, with unhelpful staff. The location was okay but could use some improvements, and the dining experience was poor during breakfast. On the bright side, the facilities were decent.
Rooms
5.0
The rooms facing the east side on floors 15 through 21 were the worst and not clean.
Service
5.0
The service was horrible, and the staff were useless throughout my stay.
Location
5.0
The location was okay but could be better.
Dining
5.0
The dining experience was terrible, especially during breakfast.
Facilities
6.0
The facilities were average.
Kathryn
United States,
July
2023
6.0/10
I had a mixed experience at this hotel. While the service was friendly and helpful, the rooms on certain floors were not clean which affected my stay. The location was average, and the dining options were disappointing. However, the facilities provided were decent.
Rooms
5.0
I stayed in a room on the 16th floor, and it was not as clean as I would have liked. Perhaps due to low traffic, some areas were lacking housekeeping attention.
Service
8.0
The staff were friendly and always willing to assist with any request during my stay.
Location
6.0
The hotel's location was just okay, not impressive but not terrible either.
Dining
5.0
I found the dining options to be quite disappointing overall. The food quality did not meet my expectations.
Facilities
7.0
The facilities provided by the hotel were decent, meeting basic needs without being exceptional.